Job Descriptions

We are looking for a skilled DevOps Engineer to join our engineering team. You will be responsible for building and maintaining CI/CD pipelines, managing cloud infrastructure, and enabling our development teams to ship faster and more reliably.

Responsibilities

• Design, build and maintain CI/CD pipelines using GitHub Actions, Jenkins or GitLab CI
• Manage and optimise cloud infrastructure on AWS, Azure or GCP
• Implement infrastructure as code using Terraform and Ansible
• Monitor system health, performance and reliability using tools like Prometheus, Grafana and Datadog
• Collaborate with development teams to improve deployment workflows
• Ensure security best practices are embedded across the infrastructure
• Participate in on-call rotations and incident response

Requirements

• 3+ years of experience in a DevOps or Site Reliability Engineering role
• Strong proficiency with Linux systems administration
• Hands-on experience with Docker and Kubernetes
• Solid understanding of networking, DNS, firewalls and VPNs
• Experience with at least one major cloud provider (AWS preferred)
• Scripting skills in Bash and/or Python
• Excellent communication and documentation skills

Nice to Have

• AWS, Azure or GCP certifications
• Experience with service mesh (Istio, Linkerd)
• Familiarity with GitOps workflows (ArgoCD, Flux)

As a Cloud Infrastructure Engineer, you will design and manage scalable, secure and cost-efficient cloud environments for FirstByte and our clients. You will work closely with our DevOps and support teams to deliver world-class cloud solutions.

Responsibilities

• Architect and deploy cloud infrastructure on AWS and/or Azure
• Manage virtual networks, compute, storage and database services
• Implement and maintain infrastructure as code using Terraform or CloudFormation
• Perform cloud cost optimisation and resource right-sizing
• Ensure compliance with security standards and best practices
• Support cloud migration projects for clients
• Create and maintain technical documentation

Requirements

• 3+ years of hands-on cloud infrastructure experience
• Deep knowledge of AWS services (EC2, S3, RDS, VPC, IAM, Lambda) or Azure equivalents
• Experience with Terraform or CloudFormation
• Strong understanding of networking concepts (VPC, subnets, routing, security groups)
• Familiarity with containerisation (Docker, Kubernetes)
• AWS Solutions Architect or Azure Administrator certification preferred

We are seeking an experienced IT Trainer to deliver our Systems Administration curriculum to bootcamp students. You will be responsible for creating engaging learning experiences that turn beginners into job-ready professionals.

Responsibilities

• Deliver live online training sessions via Zoom on Systems Administration topics
• Develop and update course materials, labs and assessments
• Provide mentorship and support to students throughout the programme
• Evaluate student progress and provide constructive feedback
• Collaborate with the curriculum team to keep content current and relevant
• Participate in student Q&A sessions and office hours

Requirements

• 5+ years of experience in Systems Administration or a related field
• Strong knowledge of Linux (Ubuntu, CentOS/RHEL) and Windows Server
• Experience with Active Directory, DNS, DHCP, and networking fundamentals
• Previous teaching, training or mentoring experience preferred
• Excellent verbal and written communication skills
• Ability to explain complex technical concepts in simple terms
• Passion for education and helping others grow in tech

We are looking for a Linux Systems Administrator to manage and maintain server infrastructure for FirstByte and our clients. This is a contract role with potential to transition to a full-time position.

Responsibilities

• Install, configure and maintain Linux servers (Ubuntu, Debian, CentOS/RHEL)
• Monitor system performance, availability and security
• Manage user accounts, permissions and access controls
• Perform regular system updates, patches and backups
• Troubleshoot and resolve system issues in a timely manner
• Automate routine tasks using Bash scripts or Ansible
• Maintain detailed system documentation

Requirements

• 3+ years of Linux systems administration experience
• Strong command-line proficiency (Bash, shell scripting)
• Experience with web servers (Nginx, Apache) and databases (MySQL, PostgreSQL)
• Knowledge of networking protocols (TCP/IP, DNS, HTTP/S, SSH)
• Familiarity with virtualisation (KVM, VMware) or containers (Docker)
• RHCSA or LPIC certification is a plus

As an IT Support Specialist, you will be the first point of contact for our clients and internal team members experiencing technical issues. You will provide fast, friendly and effective support across hardware, software and network problems.

Responsibilities

• Respond to and resolve IT support tickets via email, chat and video call
• Diagnose and troubleshoot hardware, software and network issues
• Set up and configure workstations, laptops and peripherals for remote workers
• Assist with home office setup and VPN configuration for clients
• Maintain an accurate inventory of IT assets
• Escalate complex issues to senior engineers when necessary
• Create and maintain user-facing knowledge base articles

Requirements

• 2+ years of IT support or helpdesk experience
• Solid understanding of Windows and macOS operating systems
• Basic networking knowledge (Wi-Fi, LAN, VPN, DNS)
• Experience with remote support tools (TeamViewer, AnyDesk, etc.)
• Strong problem-solving and communication skills
• CompTIA A+ or equivalent certification preferred
• Patient, empathetic and customer-focused attitude

We are looking for a driven Business Development Manager to help grow FirstByte's client base and revenue. You will identify new business opportunities, build relationships with potential clients, and close deals for our IT services and training programmes.

Responsibilities

• Identify and pursue new business opportunities across IT services and training
• Build and maintain a strong pipeline of qualified leads
• Conduct discovery calls, product demos and proposal presentations
• Negotiate and close contracts with new and existing clients
• Develop and maintain long-term client relationships
• Collaborate with the marketing team on campaigns and lead generation
• Report on sales metrics, forecasts and market trends

Requirements

• 3+ years of B2B sales or business development experience
• Proven track record of meeting or exceeding sales targets
• Strong understanding of IT services, cloud or SaaS markets
• Excellent negotiation, presentation and communication skills
• Self-motivated with the ability to work independently in a remote environment
• Experience with CRM tools (HubSpot, Salesforce, etc.)